Longer messages can be broken up for delivery and may be received out of order, which can cause confusion. If you have a phone capable of texting, and an active text or data plan, you will be able to text to 911. Texting to 911 has no extra charge beyond your mobile carrier's regular rates.ĭo I need to opt-in to anything before I can text to 911? Yes, you need an active text or data plan to text to 911.
Is a text or data plan required to text to 911? You can experience the same service speeds or delays, depending on network strength in your area. Mobile carriers handle texts to 911 like any other message. Speaking is more efficient than writing, sending, and receiving texts. Also, there are longer delays when you are texting. Call takers get a great deal of information from background noise, changes in voice and breathing and other sounds. Voice calls are a better way to request help during an emergency. Lee County residents can text to 911 in English or Spanish. If that is not possible, you will be asked questions and given instructions just as you would during a voice call. The call taker will ask you to make a voice call if possible. What happens during a text conversation with the 911 call taker? You will remain connected to the emergency call center until the text conversation is released by the 911 call taker. You are tracked as you move between cell tower locations.
#911 EMERGENCY 20 AVENUE FREE#
If you are not an iPhone user, you can create a free Emergency Health Profile registered to your mobile phone number here: All of this can be very helpful when passed on to first responders on their way to the emergency. That includes general health status, preexisting conditions, and emergency contact information. If you use an Apple iPhone and have set up your Medical ID in the included Health App, any Medical ID information you have entered will be shared with our 911 call takers. When I call or text 911, will medical information stored on my cell phone go straight to the call center? This can confirm what the 911 call center is seeing and will help the responders get there as quickly as possible. It is still very important to know the location of your emergency, however. Call takers will have a map to show exactly where the call comes from, and they will have the ability to immediately transfer that information to the right first responders. Next Generation 911 has highly advanced location accuracy. If I text to 911, will the emergency call center automatically know my location? Our 911 call taker must start this process by sending you a link to upload your photo or video.
What if I text a photo or video to 911 without getting the link? If you have a photo or video that will help first responders understand the emergency, what is happening, or where to find you, the 911 call taker will text you a link to open a livestream or upload your image or video file. Yes, it is now possible to send photos and videos to 911. A text to 911 cannot include more than one person. Do not use slang, abbreviations, GIFs or emojis.Just enter the numbers 911.Īre there any things I should NOT do when texting to 911? Be prepared to answer questions and follow instructions from the 911 call taker.ĭo I put dashes between the numbers in 911 when I text?ĭo not use dashes. Give your exact location and type of emergency. It also is an appropriate choice if you can’t safely make a voice call during an active shooter, home invasion or domestic violence situation.Įnter 911 in the “To” field. It can be used if you lose your ability to speak while experiencing a medical crisis. Texting to 911 is useful for people who are deaf, hard of hearing, or have a speech disability.
When should I use text to 911 instead of making a phone call?Ĭall if you can, text if you can’t.
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